CAG is a platform where citizens come together to identify and discuss problems related to government services and how they are delivered, especially at the local body level. CAG believes that active citizen engagement is the best way to ensure access to basic civic rights. However, many people are busy with multiple responsibilities and do not have time to focus on common community issues. Their time, talent, money, and services are often spent on personal interests, while important community matters are ignored. On the other hand, governments have many programs and guidelines to encourage community participation. But in reality, people in most localities are not aware of these opportunities, and as a result, they miss out on the benefits available to them.